Estate Reservationist

We are looking for a proactive, experienced Hotel Reservationist to co-ordinate and upsell all Estate Reservations including Corporate Group Bookings, and Private Dining.

Located just 22 miles outside of London and surrounded by 543 acres of idyllic Hertfordshire countryside, the quintessentially British Brocket Hall Estate combines spectacular scenery and impeccable service making it a great place to work and a relaxed environment for members and guests.

Job Title:                     Estate Reservationist    
Contract Type:            Permanent
Reports To:                 Personnel Manager
Location:                     Welwyn, United Kingdom
Salary:                           tbc
Hours per week:         30 hours per week – 4.00pm to 10.00pm Tuesday to Saturday


Reservationist Role:

  • Receiving telephone enquiries and booking for corporate group bookings, private dining, room reservations and golf visitor green fee bookings.
  • Take bedroom reservations and cancellations. Record no-shows. Handle check-ins and registration, check-outs and billings via Roommaster. Follow up tentative bookings and update reservation status.
  • To update all booking platforms i.e., Expedia for the Melbourne Lodge, to forecast and work to a rate yield system.
  • To up sell where possible, to promote relevant packages.     
  • Optimise the room occupancy and average room rate.
  • Prepare occupancy forecast.
  • To provide effective and efficient administrational support to the Estate Sales Department

Reservationist Requirements:

  • Previous Hotel reservation experience – essential (Roommaster desirable)
  • Able to work independently and within a team
  • Bubbly and friendly telephone manner
  • Able to work in a busy environment and prioritise effectively
  • Excellent communication skills both verbal and written
  • Experience using third party websites
  • Excellent organisation skills with attention to accuracy
  • Energetic, positive and professional approach to work
  • Must be computer literate with technological proficiency in all systems i.e Delphie, Micros Sales and Catering
  • Be willing to learn and develop

Reservationist Benefits:

  • Staff Accommodation available (including on-site) & Free Car Parking
  • Complimentary meal during your working day
  • Coaching & Development opportunities
  • Great career opportunities and the ability to cross-train in other departments
  • Smart Uniform provided
  • Contributory Pension Scheme
  • Childcare Vouchers
  • Reward for introducing a friend
  • Annual Awards
  • Staff Parties
  • Free Eye Tests
  • Free Golf & Staff Discounts


We are looking to fill this job as soon as possible.  We will contact you within the next 2 weeks if you are successful and you will be invited for an interview followed by a trial shift.


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Did you know...

Brocket Hall History

View Brocket Hall History
Planning Your Visit

Plan Your Visit

We had our wedding at Brocket Hall and had

the best day ever! We can't wait to come back to the 

Estate to celebrate our anniversary.